The Defendant

Idexx is an American multinational company engaged in the development, manufacture, and distribution of products and services for the companion animal veterinary, livestock and poultry, water testing, and dairy markets.

The Employees

Position(s): Customer support workers (e.g. “Customer Support Consultants”)

Location(s): anywhere in the United States

Time Period: February 2017 to present

The Claims in the Lawsuit

The lawsuit alleges that Idexx violated the Fair Labor Standards Act (“FLSA”)  by failing to pay CSWs for their pre-shift time spent starting up their computers, logging into required computer software applications, and reviewing work-related e-mails and other information.

Case Status

    • 3/5/20 – The Complaint was filed in the United States District Court for the District of Maine, and has been assigned to Judge Jon D. Levy.

How to Participate

To be eligible to recover unpaid wages under the FLSA as a customer support worker within the last 3 years, you must complete a “Consent to Join” form, which you can obtain HERE.

Frequently Asked Questions

 Can Defendants discipline or fire me if I join the case?

No! The Fair Labor Standards Act prohibits retaliation and imposes harsh measures against employers who retaliate. For further information, please consult the Department of Labor’s Fact Sheet.

Will I have to testify or provide documentary proof?

If you have records relating to your work with Defendants, please keep them until we ask you for them.  However, you do not need to have records of your work hours to be included. If Defendants did not keep accurate time records, most courts will permit you to make a “good faith” estimate of your work hours.  We will seek any records the company has of your hours worked. Please ensure you do not destroy any documents or data you have that relate in any way to your work for Defendants.

Do I have to pay anything?

No, you will not have to pay us anything out of your own pocket.  We are handling this case on a contingency basis. This means we will only be paid if the lawsuit is successful in obtaining relief either through a settlement or an award, and that payment will only come out of that settlement or award.

How long will the case take?

The length of this kind of lawsuit varies from case to case, but they typically last one to three years.

Idexx (customer support workers)