The Defendant

Bank of America is an American multinational investment bank and financial services company that operates “call centers” in Las Vegas and other locations across the country where telephone-dedicated employees—customer service agents—handle phone calls regarding banking and investment services offered by Defendant to its customers.

The Employees

All current and former hourly call center agents who worked for Bank of America, N.A., in Delaware of Nevada at any time after December 7, 2013, or who worked for Bank of America, N.A. in any other state at any time after May 19, 2015, who who returned “Consent to Join” forms on or before July 16, 2019.

The Claims in the Lawsuit

The lawsuit alleges that Bank of America violated the federal Fair Labor Standards Act (“FLSA”) and Nevada Wage and Hour laws by failing to pay its Customer Service Agents for off-the-clock work during their pre-shift boot-up/login procedures.

Case Status

09/21/2016: the case was filed in the United States District Court for the District of Nevada, and has been assigned to Gloria Navarro;

06/14/2018: Judge Navarro issued an order denying Bank of America’s Motion to Dismiss;

06/22/2018: We filed the Second Amended Complaint, as well as a Pre- Discovery Motion for Conditional Certification and Court-Authorized Notice to Potential Opt-In Plaintiffs Pursuant to 29 U.S.C. §216(b), which seeks the Court’s permission to send a notice of the lawsuit to all current and former hourly customer service agents who worked for Bank of America at any time after September 20, 2013.

03/31/2019: The Court   issued an order granting Plaintiffs’ Pre- Discovery Motion for Conditional Certification and Court-Authorized Notice to Potential Opt-In Plaintiffs Pursuant to 29 U.S.C. §216(b)

05/17/2019: Claims administrator Simpluris mailed a Court-approved Notice to all current and former hourly call center agents who worked for Bank of America, N.A., in Delaware of Nevada at any time after December 7, 2013, or who worked for Bank of America, N.A. in any other state at any time after May 19, 2015. Such individuals can join the case by signing and returning a “Consent to Join ”form on or before July 16, 2019.

05/17/2019: Claims administrator Simpluris mailed a Court-approved Notice to all current and former hourly call center agents who worked for Bank of America, N.A., in Delaware of Nevada at any time after December 7, 2013, or who worked for Bank of America, N.A. in any other state at any time after May 19, 2015. Such individuals can join the case by signing and returning a “Consent to Join” form on or before July 16, 2019.

3/4/20: A settlement in principle has been reached on behalf of all current and former hourly call center agents who returned “Consent to Join” forms on or before July 16, 2019. The parties are working on finalizing a written settlement agreement, which will be submitted to the Court for approval. If the settlement is approved, eligible employees will receive settlement checks in the mail. To ensure you receive your payment, please make sure to e-mail any updates to your contact information to flsagroup@jtblawgroup.com.

Frequently Asked Questions

Can Defendant discipline or fire me if I join the case?

No! The Fair Labor Standards Act prohibits retaliation and imposes harsh measures against employers who retaliate. For further information, please consult the Department of Labor’s Fact Sheet.

Will I have to testify or provide documentary proof? 

Not necessarily. Many employees obtain monetary recoveries in Fair Labor Standards Act cases without ever having to appear at court or for depositions.

You are not required to provide documentary proof of your unpaid wages. In most cases, the employer is required to provide the employee’s payroll records to the employee and his or her attorney. In fact, the Fair Labor Standards Act mandates that employers keep accurate time and payroll records. The employer cannot escape this duty by requiring you as the employee to provide proof.

However, it is still important that you preserve any physical or electronic evidence relating to the case that you currently possession.

Will Brown, LLC be my attorneys?

Employees who sign Retainer Agreements and/or Consent to Sue forms will be represented by Brown, LLC, Sommers Schwartz, P.C., and Wolf, Rifkin, Shapiro, Schulman & Rabkin LLP with respect to the lawsuit and claims described above.

You will not be required to pay any attorneys’ fees or court costs to the Plaintiffs’ lawyers at this time and not pay any attorneys’ fees unless you prevail. Rather, in the event the Plaintiffs prevail in the lawsuit, by either judgment or settlement, the Plaintiffs’ attorneys will request that the Court order Defendant(s) to pay the Plaintiffs’ lawyers their reasonable attorneys’ fees and reimburse them for any expenses.

How long will the case take?

It is very difficult to predict exactly how long a case will take. It depends on a variety of factors including the number of parties and claims involved, the rules and pace of the court, the complexity of the proofs, and the manner in which the employer defends the case.

When and if a settlement is reached, additional time is needed to prepare settlement documents, calculate settlement allocations, and seek and await the court’s review and approval of the settlement. Wage-and-hour cases typically take 2-3 years, but this can be shorter or increase considerably.

Bank of America (Customer Service Agents)