The Defendants

Sykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Alpine Access is a call center based out of Denver, Colorado that hires work at home agents in the United States and Canada. Alpine Access was purchased by Sykes in 2012, and has since been renamed “Sykes Home.”

The Employees

Position(s): at-home customer service representatives who used Sparc Softphone to record their time;

Location(s): anywhere in the United States;

Time Period: November 29, 2014 to January 25, 2018.

The Claims in the Lawsuit

The lawsuit alleges that Alpine Access, Inc. and Sykes Enterprises, Inc. violated the federal Fair Labor Standards Act (“FLSA”) by failing to pay its At-Home Customer Service Representatives for off-the-clock work during their pre-shift boot-up/login procedures.

Case Status

02/28/2017: the case was filed in the United States District Court for the Northern District of New York, and has been assigned to Brenda K. Sannes.

02/27/2018: a court-approved notice was sent by mail or email to all current and former hourly at-home customer service representatives employed by Alpine Access, Inc. and/or Sykes Enterprises, Inc. who used Sparc Softphone to record their time and reported and were paid for at least 39 hours in any workweek within the period of November 29, 2014 to January 25, 2018. The Court set a deadline of April 23, 2018 for such individuals to join the lawsuit by returning consent forms.

11/27/2018: Judge Sannes approved a settlement that provides a payment to roughly 460 individuals who joined the case on or before April 23, 2018, and dismissed the lawsuit.

01/29/2019: The settlement administrator, Simpluris, mailed out all of the settlement checks to individuals who joined the case.


Alpine Access, Inc. and Sykes Enterprises, Inc. (At-Home Customer Service Representatives)